AIASL Passenger Service Agent Recruitment 2026 - Apply Online

AI Airport Services Limited (AIASL), a wholly-owned subsidiary of Air India operating under the Ministry of Civil Aviation, has announced an exciting opportunity for aviation enthusiasts through its Passenger Service Agent Trainee recruitment program for Dr. Bhupen Hazarika Airport, Dibrugarh, Assam. This unique recruitment initiative offers on-the-job training for aspiring aviation professionals who dream of working in the dynamic airport environment, handling diverse passenger service functions across terminal, ramp, and cargo operations. AIASL, as India's leading ground handling service provider, manages comprehensive airport operations including ramp services, passenger handling, baggage management, cargo operations, and cabin cleaning across major airports throughout the country. This recruitment represents a valuable entry point into the aviation industry, particularly for candidates from Assam and the North-Eastern region who aspire to build careers in airport operations and customer service. ## About AI Airport Services Limited (AIASL) AI Airport Services Limited was established as a specialized ground handling company providing unified, world-class services at airports across India. Operating under the administrative control of the Ministry of Civil Aviation (MoCA), AIASL delivers integrated ground handling solutions encompassing all critical airport functions. The company's operations span passenger services (check-in, boarding, arrival assistance), ramp services (aircraft loading/unloading, aircraft movements), baggage handling (sorting, screening, delivery), cargo operations (manifesting, warehousing, documentation), and cabin services (cleaning, provisioning, cabin dressing). With a workforce of thousands of skilled professionals, AIASL maintains high service standards aligned with international aviation safety and quality benchmarks. Working with AIASL provides employees exposure to cutting-edge airport technology, international aviation practices, and opportunities to interact with passengers from diverse cultural backgrounds. ## Recruitment Overview and Training Program The current recruitment notification specifically targets the Passenger Service Agent (Trainee) position at Dr. Bhupen Hazarika Airport in Dibrugarh, Assam. This airport serves as a crucial connectivity hub for the northeastern region, handling both domestic and international flights. Selected trainees will undergo an intensive 11-month training program, receiving hands-on experience in all facets of passenger services, ramp operations, and cargo handling. During the training period, trainees will receive a monthly stipend of ₹10,000, which covers the 11-month duration. The training curriculum is comprehensive, designed to transform novices into skilled aviation professionals capable of independently managing passenger service responsibilities. Upon successful completion of training and demonstration of required competencies, trainees may be considered for regular employment with AIASL, subject to performance evaluation and organizational requirements. ## Unique Application Process Through Aviation Institutes Unlike conventional recruitment processes, this AIASL recruitment follows a specialized pathway through Aviation Training Institutes and colleges. Candidates cannot apply directly to AIASL; instead, recognized aviation training institutes and colleges will nominate candidates by providing detailed lists including candidate names, ages, qualifications, and contact information to AIASL for screening purposes. This approach ensures that candidates possess foundational aviation knowledge and basic training, having already enrolled in or completed aviation-related courses. Aviation institutes across Assam and neighboring regions are expected to coordinate with their students and submit comprehensive candidate lists to AIASL within the specified timeframe. The application deadline is January 18, 2026, meaning aviation institutes must compile and submit their nominations before this date. ## Job Profile and Responsibilities Passenger Service Agents at AIASL perform multifaceted roles crucial to smooth airport operations. In the terminal area, agents manage passenger check-in processes, verify travel documents (passports, visas, tickets), handle ticketing and reservation modifications, assist passengers with special needs, manage boarding processes, and coordinate arrival services. Customer service excellence is paramount, requiring agents to handle passenger queries, resolve complaints, manage irregular situations (flight delays, cancellations), and ensure positive passenger experiences. Ramp operations involve aircraft loading and offloading of baggage and cargo, load planning and weight distribution calculations, aircraft marshalling and ground movement coordination, cabin dressing and cleaning between flights, and adherence to strict aviation safety protocols. In cargo areas, agents handle cargo manifesting and documentation, freight handling and warehousing, customs coordination for international cargo, and maintaining accurate cargo records. The role demands physical fitness, as it involves standing for extended periods, lifting baggage and cargo items, working outdoors in varying weather conditions, and operating ground support equipment. Mental agility is equally important for making quick decisions during irregular operations, multitasking during peak periods, and maintaining composure under pressure. ## Essential Skills and Attributes Successful Passenger Service Agents possess a unique combination of technical skills and soft competencies. Communication skills are critical - agents must communicate clearly in English and Hindi, with knowledge of Assamese and other regional languages being highly advantageous. Customer service orientation requires patience, empathy, problem-solving abilities, and maintaining professionalism even with difficult passengers. Technical proficiency includes basic computer literacy for operating Departure Control Systems (DCS), understanding aviation terminology and regulations, knowledge of aircraft types and configurations, and familiarity with safety and security procedures. Physical capabilities must include the ability to lift baggage (typically up to 20-25 kg), standing and walking for 8-10 hour shifts, working in shift patterns including nights and early mornings, and adaptability to outdoor weather conditions. ## Shift Work and Work Environment Airport operations function 24/7/365, requiring Passenger Service Agents to work in rotational shifts covering early morning, day, evening, and night hours. Candidates must be willing and able to work in all shift patterns, including night shifts, weekends, public holidays, and festival periods when airports experience peak traffic. This requirement is non-negotiable as continuous operations are essential for aviation services. The work environment is dynamic and fast-paced, with pressure intensifying during peak travel seasons, flight delays, or irregular operations. However, this environment also offers tremendous learning opportunities, exposure to international aviation standards, interaction with diverse passenger profiles, and the satisfaction of ensuring safe, efficient air travel. ## Selection Process and Screening Candidates nominated by aviation institutes will undergo a rigorous screening process conducted by AIASL. Shortlisted candidates will be invited for personal interviews at designated locations. The interview panel will assess candidates' communication abilities, customer service aptitude, technical understanding of aviation operations, physical fitness and appearance, and overall suitability for the demanding role of Passenger Service Agent. Candidates should prepare for interviews by researching AIASL's operations, understanding basic aviation terminology, practicing customer service scenarios, demonstrating enthusiasm for aviation careers, and presenting themselves professionally. Successful candidates will receive formal training appointment letters specifying joining dates, training locations, stipend details, and terms of engagement. ## Career Progression and Long-term Prospects While the initial engagement is as a trainee for 11 months, high-performing individuals may transition to regular employment with AIASL. Career progression within the organization can lead to roles such as Senior Passenger Service Agent, Shift Supervisor, Operations Coordinator, Station Manager, and eventually senior management positions in airport operations. AIASL also provides opportunities for specialized training in areas like dangerous goods handling, crisis management, VIP protocol, and advanced customer service. The aviation industry in India is experiencing robust growth, with new airports, expanded operations, and increased passenger traffic creating continuous demand for skilled ground handling professionals. Experience with AIASL, a premier ground handling agency, opens doors to opportunities across the aviation sector including airlines, other ground handling companies, airport authorities, and aviation regulatory bodies. ## Important Information for Applicants Candidates interested in this opportunity must connect with recognized aviation training institutes or colleges that have established relationships with AIASL. These institutes typically offer diploma or certificate courses in Aviation, Hospitality, Travel, and Tourism, Airport Ground Services, or related fields. Enrolling in such programs not only makes candidates eligible for AIASL nominations but also provides essential foundational knowledge. The application deadline of January 18, 2026, is firm. Aviation institutes must ensure timely submission of candidate details to AIASL's designated email address: [email protected]. Individual applications sent directly by candidates will not be entertained; nominations must come through recognized institutes only. ## Benefits of Working with AIASL Beyond the immediate training stipend and potential employment, working with AIASL offers numerous advantages. Employees gain authoritative aviation sector experience recognized across the industry, opportunities to work in airports across India through internal transfers, comprehensive training and skill development programs, travel benefits and concessional air travel facilities for employees and dependents, and job security with a government-owned enterprise. The role also provides intangible benefits like the prestige of working in the aviation sector, constant learning in a technology-driven environment, multicultural exposure through international flights and passengers, and the satisfaction of contributing to India's connectivity and economic growth. ## Conclusion and Call to Action The AIASL Passenger Service Agent Trainee recruitment for Dibrugarh represents a golden opportunity for young aviation aspirants in Assam and the North-Eastern region to enter the exciting world of airport operations. With comprehensive on-the-job training, monthly stipend, and potential for regular employment, this program offers a structured pathway into the aviation industry. Candidates who are passionate about aviation, possess strong communication and customer service skills, are willing to work in shifts, and can handle the physical demands of the role should immediately contact aviation training institutes in their region to ensure their names are included in the nominations to AIASL. Time is of the essence, with the January 18, 2026, deadline approaching rapidly. This opportunity could be the launching pad for a rewarding, long-term career in India's dynamic aviation sector.